Gift Registires Not Just for Brides! Try Back to School!

In my A Retailer's Guide to Frugal In-Store Promotion, I include gift registries as a kind of in-store promotion that shouldn't be neglected. But now the LA Times business section reports in their continuing retail column about a trend toward encouraging customers to use gift registries for back-to-school needs.

So, OK. I admit I didn't think to include this particular use of registries in that chapter! But now that I have my thinking cap on, what a concept this is.

It works for high school kids. Is Staples missing a bet? Is your store missing a bet? They need pens, computers, backbacks, etc. 

And sporting goods stores sells backbacks, no?  What else could parents and students add to the list from those stores that includes a top-of-the-line backback.

And what about college students going off to school. They'll need everything from linens to microwaves.  What's in your store you could suggest?

And, no, you don't need a big computerized system. You could do a display with back-to-school needs. Use signs to suggest your registry.  And when someone likes the idea, make up an index card file for your customer's wish list. Maybe offer free shipping to the college of their choice with orders over a certain amount.

And yeah, this could be done for your online store. If you have one, you're a tech wizard!

What other kinds of gift or essential-needs occasions could you tout to your customers with this simple kind of registry--the kind we used in the 80s?  Leave your ideas in the comments on this blog.  You may not think that's smart competition, but if you do, it's obvious you haven't read up on the value of cross promotion or the zen of great marketing in my retail books.  (-:

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Carolyn Howard-Johnson's FRUGAL book for retailers is A Retailer’s Guide to Frugal In-Store Promotions: How To Increase Profits and Spit in the Eyes of Economic Downturns with Thrifty Events and Sales Techniques launched at the National Stationery Show at Javits Center. Because she is the author of the multi award-winning how-to books for writers,The Frugal Book Promoter: How To Do What Your Publisher Won't and The Frugal Editor: Put Your Best Book Forward to Avoid Humiliation and Ensure Success, retailers will also find essentials of writing for blogs, Web sites, and newsletters on this blog. She is the author of an award-winning novel, This Is the Place; and other fiction and poetry. She blogs on better writing at The Frugal, Smart and Tuned-In Editor blog. Find her tweeting for retailers at @frugalretailing . If your followers at Twitter would benefit from this blog post, please use this little green widget to let them know about it:

Learning from Gap, Adidas, Nike, Target Other Environmentaly Conscious Retailers

Not to put a too much of a commercial twist on it, but how can other retailers--no matter what you sell--follow the model being set by Timberland, North Face, Adidas, Gap, and lots of other big guys? They're making eco chic according to Time magazine and it's an example worth copying.

More than 60 big name brands and retailers pilots a program for apparel makers. They assign a Higgs Index to the eco friendliness of clothing. It's all voluntary. Anyone can join. Anyone can apply to get a rating for their clothing item.  It was only last week my workout spot (Total Woman) featured a rack of yoga clothing that is eco friendly. They were expensive but also stylish, soft to the touch, and wickable. 

I like both the idea and the inclusiveness of the thing. It's great marketing. Should prove profitable--for the businesses and the planet. Everyone wins. So don't we need this for other industries, too. What retail organization could help rate independent stores and chains? What organization could offer (Zagat style?) ratings on paper or home cleaning products?

So far the US government has nothing to do with this program. Thus there's no penalty for a low score and no roses to pin on the noses of those who rate high. 
Well, OK. Rating high gives a company (vendor, retail store, whatever) bragging rights.  And maybe a write-up in in Time?



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Carolyn Howard-Johnson's FRUGAL book for retailers is A Retailer’s Guide to Frugal In-Store Promotions: How To Increase Profits and Spit in the Eyes of Economic Downturns with Thrifty Events and Sales Techniques launched at the National Stationery Show at Javits Center. Because she is the author of the multi award-winning how-to books for writers,The Frugal Book Promoter: How To Do What Your Publisher Won't and The Frugal Editor: Put Your Best Book Forward to Avoid Humiliation and Ensure Success, retailers will also find essentials of writing for blogs, Web sites, and newsletters on this blog. She is the author of an award-winning novel, This Is the Place; and other fiction and poetry. She blogs on better writing at The Frugal, Smart and Tuned-In Editor blog. Find her tweeting for retailers at @frugalretailing . If your followers at Twitter would benefit from this blog post, please use this little green widget to let them know about it:

IBM, The New Yorker, Customer Service, and Thy Retail Business

I spotted an ad in an old edition of The New Yorker I had been saving until I could spend time devouring the fiction in it. It was a full-page ad that had very little on the page, sort of a smokey, Wedgwood blue. It said "Shirts can pick a tie for you." My reaction was, "Hun?" But they had me hooked.

Then it said, "IBM helped a German retailer boost customer satisfaction 18% with dressing rooms that actually suggest accessories." It suggested you learn more by going to http://ibm.com/smarterplanet .

For some reason, reading this felt almost as good to me as finishing the fiction piece I had been looking forward to.  It's about promise for the retailing in general. About the importance of keeping up with technology. It's about partnering with people and businesses that know what they're doing. And most of all, it's about service.

Now, service is something that never goes out of style, never stops making a difference in reaching our goals.

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Carolyn Howard-Johnson's FRUGAL book for retailers is A Retailer’s Guide to Frugal In-Store Promotions: How To Increase Profits and Spit in the Eyes of Economic Downturns with Thrifty Events and Sales Techniques launched at the National Stationery Show at Javits Center. Because she is the author of the multi award-winning how-to books for writers,The Frugal Book Promoter: How To Do What Your Publisher Won't and The Frugal Editor: Put Your Best Book Forward to Avoid Humiliation and Ensure Success, retailers will also find essentials of writing for blogs, Web sites, and newsletters on this blog. She is the author of an award-winning novel, This Is the Place; and other fiction and poetry. She blogs on better writing at The Frugal, Smart and Tuned-In Editor blog. Find her tweeting for retailers at @frugalretailing . If your followers at Twitter would benefit from this blog post, please use this little green widget to let them know about it:

Is Your Marketing Mail Even Being Read?

You may remember how I warn authors in A Retailer's Guide to Frugal In-Store Promotion (www.budurl.com/retailersguide) against using attachments when they e-mail, especially when contacting the media. Well, now Time magazine includes a warning on their roster page not to do so. It says, “Write to Us: Send an e-mail: letters@time.com. Please do not send attachments.”

I know many of you are still attaching because you attach in your e-mails to me. Often the attachment is short enough to fit nicely in the window of an e-mail, so there is no need.

In that award-winning book, I also tell you your job is to make it as easy as possible for your contacts to help you promote by using your name, title, articles, etc.? Putting your information in your e-mail rather than attaching makes it easier for them.

But more importantly, they will see what you have to say. Many media outlets block e-mail with attachments and/or won’t open or read them. Time is one of those that won’t. And the sad part is, you may not even know they didn't see your media release or pitch. Even sadder, that may discourage you from doing more marketing that will benefit your business.

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Carolyn Howard-Johnson's FRUGAL book for retailers is A Retailer’s Guide to Frugal In-Store Promotions: How To Increase Profits and Spit in the Eyes of Economic Downturns with Thrifty Events and Sales Techniques launched at the National Stationery Show at Javits Center. Because she is the author of the multi award-winning how-to books for writers,The Frugal Book Promoter: How To Do What Your Publisher Won't and The Frugal Editor: Put Your Best Book Forward to Avoid Humiliation and Ensure Success, retailers will also find essentials of writing for blogs, Web sites, and newsletters on this blog. She is the author of an award-winning novel, This Is the Place; and other fiction and poetry. She blogs on better writing at The Frugal, Smart and Tuned-In Editor blog. Find her tweeting for retailers at @frugalretailing . If your followers at Twitter would benefit from this blog post, please use this little green widget to let them know about it:

Retailers Must Let Their Business Cards Evolve

Business Cards for the Age of Tech and You
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

By Carolyn Howard-Johnson

The LA Times just headed an article "Business cards get filed under obsolete.'" I'm hoping none of my author friends read it, but just in case, here is my rant. They said that young people especially think that now we have e-mail (and, yes, I presume e-mail signatures!) business cards are redundant.

I remember back in the 70s (hippie days, remember?) when my husband and I opened our retail shops. We thought business cards were too, well—hoity toity. We were wrong then and whoever these "young people" are—well, they're wrong now.

Yes, more business is being done by e-mail. And yes we do have e-mail signatures (though most business correspondence I see doesn't do a good job with branding or information in their signatures. In fact they don't do as well as most business cards I see!).

Yes, people can easily punch details into their iPhones when they want to keep information. But business cards can be (should be as far as I'm concerned!) more than a way to exchange phone numbers. They should be mini advertisements. That phone number in someone's iPhone will not invite someone to a retailer's most recent event or help a customer visualize a retailer's storefront or logo. But a business card with  those images and maybe even a little award logo on it sure can. And it can do it more than once. It can remind people of you now and every time they run across that card in the future.

I am so convinced, I've included a little section on designing effective business cards and ideas for how to use them in A Retailer's Guide to Frugal In-Store Promotion(www.budurl.com/RetailersGuide). Here's but one quick example:

I spoke at a meeting for publicists  last month. There are usually 50 to 100 people at these meetings. What a shame if I let that kind of opportunity pass by just speaking and then saying "See you all later." Of course! Business cards! They will appear magically near each attendee's dinner plate. And yes, they have an image of my booksfor retailers with an endorsement from retail guru Randy Eller on them. And a USA Book News award-winner logo, too. And essential ordering information, of course.

I use business cards when I travel, too. They are crucial for those doing business in China, as an example, and yes people there still respect them enough to present them with both hands. People who think everyone lives and breathes by their smartphones are just as out of touch as those who ignore them in their marketing plans. Business cards are complementary to apps and other digital marketing, not an anachronism.

Some of you may remember when everyone thought that TV would make radio obsolete. It didn't. Radio just evolved. So will business cards. And in the meantime, I hope you won't let the opportunities they offer pass you by.

To for resources on business cards and you may want to subscribe to Reno Lovison's blog, www.businesscardtobusiness.com/blog.

----- Carolyn Howard-Johnson's FRUGAL book for retailers is A Retailer’s Guide to Frugal In-Store Promotions: How To Increase Profits and Spit in the Eyes of Economic Downturns with Thrifty Events and Sales Techniques launched at the National Stationery Show at Javits Center. Because she is the author of the multi award-winning how-to books for writers,The Frugal Book Promoter: How To Do What Your Publisher Won't and The Frugal Editor: Put Your Best Book Forward to Avoid Humiliation and Ensure Success, retailers will also find essentials of writing for blogs, Web sites, and newsletters on this blog. She is the author of an award-winning novel, This Is the Place; and other fiction and poetry. She blogs on better writing at The Frugal, Smart and Tuned-In Editor blog. Find her tweeting for retailers at @frugalretailing . If your followers at Twitter would benefit from this blog post, please use this little green widget to let them know about it:

E-bay, Google, Amazon, PayPal:Taking a Page Out of Old-Time Retailers' Notebooks

Could you ever have imagined how things could turn around in the retail world?

I remember the days when Web sites were just getting started and we knew we had to get in on the trend or our little chain of stores in enclosed malls would not be able to compete on an even playing field.

And I've watched as Amazon grew...and grew...and grew.  And was delighted in some respects because it did so much for books (putting aside how it--along with the big-box bookstores--nearly killed independents and how then the proliferation of big-box bookstores hand in hand with Amazon started killing each other off)!

And ta da! Here's the new twist. Amazon and other biggie online types are returning to their roots (and yes, brick-and-mortar stores are their roots!). Apple (of course!) led the way. And they were super successful because they had products that were a delight to look at and feel in the flesh (or the plastic as it were). They had products that benefited from a sales staff and training that could hold our hands as we grew into the Macs, iPhones, iPads, etc.

But now Google and e-bay, and PayPal and Amazon are trying it too. PayPal wants in-store business that now goes to credit cards. E-bay's counting on a convoluted combination of store and online payment to bid on handbags people can feel. Google wants to promote its Chromebook.   And yep, Amazon.

According to Time magazine, Amazon  wants to "showcase Amazon gadget like the Kindle tablet, which in turn could drive sales of digital content.

I feel certain that all of these stores will be architecturally superb. Branded like crazy. And marketed with all the pizazz and bubble of Coke. But Kindle doesn't look like the Mac. And people are more savvy about tech these days and don't need the hand-holding. So unless they take some pages from the books from old-time retailing  (or at least from Apple!), they aren't going...

Oh, yeah. I guess that's exactly what they have in mind. Any retailers out there who want to act as consultants? Or let them read from the minutes of your staff meetings?
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Carolyn Howard-Johnson's FRUGAL book for retailers is A Retailer’s Guide to Frugal In-Store Promotions: How To Increase Profits and Spit in the Eyes of Economic Downturns with Thrifty Events and Sales Techniques launched at the National Stationery Show at Javits Center. Because she is the author of the multi award-winning how-to books for writers,The Frugal Book Promoter: How To Do What Your Publisher Won't and The Frugal Editor: Put Your Best Book Forward to Avoid Humiliation and Ensure Success, retailers will also find essentials of writing for blogs, Web sites, and newsletters on this blog. She is the author of an award-winning novel, This Is the Place; and other fiction and poetry. She blogs on better writing at The Frugal, Smart and Tuned-In Editor blog. Find her tweeting for retailers at @frugalretailing . If your followers at Twitter would benefit from this blog post, please use this little green widget to let them know about it:

Personal Service Turnabout: Bloomin' News

I just can't help but talk a little about personal service! The topic is prompted by a copy I received of the January edition of Bloomin News (www.bloominnews.com) in the mail.  Editor Peggi Ridgway ran an article/review on my book A Retailer's Guide to Frugal In-Store Promotions (www.budurl.com/RetailersGuide) in that issue (page 12) and I had seen it online, but she still cared to pop a paper copy in the mail to me so I'd have the real thing for my records.  Yes, with a personal note enclosed.

It reminded me that personal service runs both ways. We retailers know about extending service to our customers. Everyone does. But it isn't as often that our vendors and the media do the same for us. Anyway, I thought I'd return the favor by mentioning it in this blog. Marketing (at its best marketing is gratitude) can by cycled and recycled. In fact that's one of the most cost efficient way to do it!

So here's the return favor. On p. 14 is an article titled "12 Great Ways to Grow Profits in 2012: BRIGHT IDEAS." The first one was "Hold seasonal events." It made me smile. Perhaps she had just finished reading my book!

If you're a florist, I know you'll want to subscribe. If you're a retailer of some other ilk, keep my mantra in mind. We can learn much from what is happening in other industries.  It seems Bloomin' News has a lot to report about what's happening the world of flowers.

PS: On page 15 is an picture of a beautiful arrangement using what I think of as diametrically opposed flowers--succulents and the palest of roses.  Any retailer could use this inexpensive idea for flowers at one of their own events.    
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Carolyn Howard-Johnson's FRUGAL book for retailers is A Retailer’s Guide to Frugal In-Store Promotions: How To Increase Profits and Spit in the Eyes of Economic Downturns with Thrifty Events and Sales Techniques launched at the National Stationery Show at Javits Center. Because she is the author of the multi award-winning how-to books for writers,The Frugal Book Promoter: How To Do What Your Publisher Won't and The Frugal Editor: Put Your Best Book Forward to Avoid Humiliation and Ensure Success, retailers will also find essentials of writing for blogs, Web sites, and newsletters on this blog. She is the author of an award-winning novel, This Is the Place; and other fiction and poetry. She blogs on better writing at The Frugal, Smart and Tuned-In Editor blog. Find her tweeting for retailers at @frugalretailing . If your followers at Twitter would benefit from this blog post, please use this little green widget to let them know about it:

The Real Thing Is TaDa! Greeting Cards

Feature

Thank Yous, Greeting Cards, and Networking

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I spent years in the retail industry. During that time, I marketed my own stores among about a thousand other things. Thus, when I read anything about retailing, I prick up my ears. It is an especially important topic these days because retail reflects the economy (and for authors, the economy reflects how well our books will sell).

Anyway, the LA Times (Nov. 24^th, Business Section) ran an article cleverly titled “An Industry in Need of Sympathy.” They were talking about greeting cards, of course! And paper thank you notes. They attribute their slide in sales to electronic greetings, but note that American Greetings reported an uptick after a long period of poorer and poorer sales.

I’ve been recommending cards and thank you notes for authors (and general marketing/networking) for a long, long time. Maybe someone has been listening. Don’t get me wrong. I do a lot of gratitude messages and thank yous on the Internet, too, but there is nothing like a real paper card with a real personal message and a real handwritten signature. If you want your thoughtfulness to be remembered, send something made of paper. Use a stamp. And, yeah, a little ink.

That principle was what guided Magdalena Ball and I when we decided to publish our Celebration Series of chapbooks, too. We figured that cards could be given an upward nudge in terms of quality by including real poetry, not the sugary stuff that sometimes doesn’t suit the occasion and never appeals to literary types, in any case. We designed our chapbooks in a size that would fit into greeting-card size envelopes you can buy at Staples and priced them in the greeting card price range of $6.95. A different book celebrates different gift-giving (and card-giving!) holidays like Valentines, Mother’s Day, Father’s Day, Christmas, even one that celebrates women that could be given to them on their birthdays. Those who would like to know more about our concept can learn more at www.howtodoitfrugally.com/poetry_books.htm.

By the way, our chapbooks use artwork by Vicki Thomas, Jacquie Schmall and May Lattanzio that is just as beautiful (and quite a bit artier!) than your run-of-the-mill greeting card!

In The Frugal Book Promoter I advise authors to keep a top 50 list of their most treasured contacts. To keep in touch with them throughout the year. So what would be wrong with supporting two declining industries (greeting cards and publishing!) and sending them a real thank you note occasionally, or a real book. Maybe even a real book of poetry!

A final note to retailers: Hallmark recently did a study. They learned that 20 paper cards are sent for every e-card. I often don’t open e-cards because I fear viruses or phishing scams (they have been perpetrated on us that way, you know!). So, retailers, don’t give up on your card lines yet! In fact, for real value you might consider a very nice line of poetry chapbooks at a $7.00 pricepoint.

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Carolyn Howard-Johnson's FRUGAL book for retailers is A Retailer’s Guide to Frugal In-Store Promotions: How To Increase Profits and Spit in the Eyes of Economic Downturns with Thrifty Events and Sales Techniques launched at the National Stationery Show at Javits Center. Because she is the author of the multi award-winning how-to books for writers,The Frugal Book Promoter: How To Do What Your Publisher Won't and The Frugal Editor: Put Your Best Book Forward to Avoid Humiliation and Ensure Success, retailers will also find essentials of writing for blogs, Web sites, and newsletters on this blog. She is the author of an award-winning novel, This Is the Place; and other fiction and poetry. She blogs on better writing at The Frugal, Smart and Tuned-In Editor blog. Find her tweeting for retailers at @frugalretailing . If your followers at Twitter would benefit from this blog post, please use this little green widget to let them know about it:

The Trader Joe's Dilemma: Branding in Batches

Branding Is Never Easy ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The Trader Joe’s in my hometown is having growing pains. They have closed down one of their stores in a kind of nondescript strip mall and opening another with a lot of pizzazz. And they’re hoping that we won’t notice too much. Ahem.

The LA Times business page explains: “…after decades cultivating an image as the cozy neighborhood grocer, the 14,670 square-foot store …highlights the conundrum facing the Monrovia company: how to maintain the eclectic, friendly vibe that has garnered it legions of faithful shoppers, while expanding at a brisk pace.”

Mmm. This sounds like a problem that used to face retailers and other business people in the fast-growing 90s. But it happens now, too. In fact, I’d bet that most anyone in business (and that includes authors, whether we like the idea or not!), will face it at some time. I remember when my husband and I moved one of our retail stores from one end of the mall to another because we were out of space. Some of our customers thought we were getting too fancy.

I remember the day I decided to write a series of retail books (http://budurl.com/RetailersGuide and http://budurl.com/Blogging4Retailers) 

 to give retailers the benefit of my many decades of retailing 

experience.  That’s a far cry from running five stores. They were great for selling (or giving away) at the back of the room when I spoke at national retail tradeshows, but I hadn't given my marketing plan much consideration beyond that.

As you can tell, I believe in taking opportunity when it steps up and plops itself in my lap. Having said that, once we’ve made the momentous decision to veer from our intended path or to grow, we need to immediately think about branding.

Here are some of the things that I think can help people or business in situations like this. Mind you, these are not the result of huge marketing studies. They’re all just seat-of-the-pants lessons learned from trial and error—though some are based on tried-and-true marketing principles.

1. Drag out your mission statement and paste it to your bulletin board (or make computer wallpaper out of it). You do have a mission statement don’t you? If not, write down the goals you’ve had since you started in your career path and use it instead (until you get your mission statement written.)

2.      Look at your idea for your new project. Write down the reasons you want to do it. Then write down the pluses and minuses—and weight them. This list will help you make better decisions for the entire project as well as the marketing of it.

3.      Now make a list of how you think your present customers  will view these changes.

4.      Using the benefits you found for your present customers in the above list, plan a marketing/promotion campaign around those benefits.

5.      Now make a list of the benefits you see for the new customers your upcoming project will attract. Draw up a marketing campaign for these folks, too. I know it looks like double work but…well, you’ll see why.

6.      Now see if you can find similarities between the two lists. That’s where you start. You can branch out to target the fringes of the two groups later.

These are general planning aids, but here is a Web site tip specifically for you. Think very hard before you open a completely new Web site for your new project. Consider instead using one site with different sections for your projects. Think how there might be crossover between customers. Keep your branding similar (maybe colors from a similar palette), but not necessarily identical. Don’t expect too much in crossover sales, but don’t discard the possibility. New efforts need support from whatever quarter we can find them. If you decide against that, at least make links from one site to the other plentiful and obvious. And make sure you’ve given your visitor reasons (benefits) they will find when they click to the new section—or the new Web site.

Note: If you'd like to learn more about my HowToDoItFrugally series books for retailers go to:  www.howtodoitfrugally.com/retailers_books.htm

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 Carolyn Howard-Johnson's FRUGAL book for retailers is A Retailer’s Guide to Frugal In-Store Promotions: How To Increase Profits and Spit in the Eyes of Economic Downturns with Thrifty Events and Sales Techniques launched at the National Stationery Show at Javits Center. Because she is the author of the multi award-winning how-to books for writers,The Frugal Book Promoter: How To Do What Your Publisher Won't and The Frugal Editor: Put Your Best Book Forward to Avoid Humiliation and Ensure Success, retailers will also find essentials of writing for blogs, Web sites, and newsletters on this blog. She is the author of an award-winning novel, This Is the Place; and other fiction and poetry. She blogs on better writing at The Frugal, Smart and Tuned-In Editor blog. Find her tweeting for retailers at @frugalretailing . If your followers at Twitter would benefit from this blog post, please use this little green widget to let them know about it:

Growing Retail: Branding Is Never Easy

The Trader Joe’s in my hometown is having growing pains. They have closed down one of their stores in a kind of nondescript strip mall and opening another with a lot of pizzazz. And they’re hoping that we won’t notice too much. Ahem.

The LA Times business page explains this: “…after decades cultivating an image as the cozy neighborhood grocer, the 14,670 square-foot store …highlights the conundrum facing the Monrovia company: how to maintain the eclectic, friendly vibe that has garnered it legions of faithful shoppers, while expanding at a brisk pace.”

Mmm. This sounds like a problem facing retailers and other business people in the 90s. But it happens now, too. In fact, I’d bet that most anyone in business will face it at some time. I remember when my husband and I moved one of our retail stores from one end of the mall to another because we were out of space. Some of our customers thought we were getting too fancy.

I remember the day I decided to write a little e-book for my UCLA students that turned out to be The Frugal Book Promoter (http://budurl.com/FrugalBkPromo ), now in its second edition. That’s a far cry from novelist and poet.

I remember when, after the success of the HowToDoItFrugally series of books for writers, I decided to do a HowToDoItFrugally series of books for retailers (www.howtodoitfrugally.com/retailers_books.htm) because I had started speaking at national retail tradeshows and, heck, I needed handouts anyway, right?

As you can tell, I believe in taking opportunity when it steps up and plops itself in our laps. Having said that, once we’ve made the momentous decision to veer from our intended path or to grow, we need to immediately think about branding.

Here are some of the things that I think can help people or business in situations like this. Mind you, these are not the result of huge marketing studies. They’re all just seat-of-the-pants lessons learned from trial and error—though some are based on tried-and-true marketing principles.

1. Drag out your mission statement and paste it to your bulletin board (or make computer wallpaper out of it). You do have a mission statement don’t you? If not, write down the goals you’ve had since you started in your career path and use it instead (until you get your mission statement written.)

2.      Look at your idea for your new project. Write down the reasons you want to do it. Then write down the pluses and minuses—and weight them. This list will help you make better decisions for the entire project as well as the marketing of it.

3.      Now make a list of how you think your present customers (yes, readers, too!) will view these changes.

4.      Using the benefits you found for your present customers in the above list, plan a marketing/promotion campaign.

5.      Now make a list of the benefits you see for new customers your upcoming project will attract. Draw up a marketing campaign for these folks, too. I know it looks like double work but…

6.      Now see if you can find similarities between the two. That’s where you start. You can branch out to target the fringes of the two groups later.

These are general planning aids, but here is a Web site specific for you. Think very hard before you open a completely new Web site for your new project. Consider instead using one site with different sections for your projects. Think how there might be crossover between customers. Keep your branding similar (maybe colors from a similar palette), but not necessarily identical. Don’t expect too much in crossover sales, but don’t discard the possibility. New efforts need support from whatever quarter we can find them. If you decide against that, at least make links from one site to the other plentiful and obvious and give benefits (reasons) why customers on one site should click to another.

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Carolyn Howard-Johnson's FRUGAL book for retailers is A Retailer’s Guide to Frugal In-Store Promotions: How To Increase Profits and Spit in the Eyes of Economic Downturns with Thrifty Events and Sales Techniques launched at the National Stationery Show at Javits Center. Because she is the author of the multi award-winning how-to books for writers,The Frugal Book Promoter: How To Do What Your Publisher Won't and The Frugal Editor: Put Your Best Book Forward to Avoid Humiliation and Ensure Success, retailers will also find essentials of writing for blogs, Web sites, and newsletters on this blog. She is the author of an award-winning novel, This Is the Place; and other fiction and poetry. She blogs on better writing at The Frugal, Smart and Tuned-In Editor blog. Find her tweeting for retailers at @frugalretailing . If your followers at Twitter would benefit from this blog post, please use this little green widget to let them know about it: